This documentation supports the 22.1 version of BMC Helix ITSM: Smart IT. To view an earlier version, select the version from the Product version menu.

The documentation for BMC Helix ITSM 23.3.00 has changed. To understand the changed documentation structure see, Where did the Smart IT documentation go? Open link  

Configuring the time zone, and date, and time

In BMC Helix ITSM, the administrator can specify options to configure date and time in the supported formats. The setting is applied at the tenant level, and does not depend on user's choice. In the Progressive Web Application (PWA) screens, the default date and time display format is the absolute format and is based on the user's default browser settings. For classic Smart IT, the default value for the dateTimeStyleProperty parameter is relative. You can configure it to absolute. The values are case sensitive. 

For more information, see Centralized configuration.

Important

  • Values in the remaining fields on the form must not be changed. 
  • You must either wait for minimum 30 minutes, or restart Smart IT to see date and time in the specified format. 
Related topics

Centralized configuration

Date and time display format

Setting centralized preferences with the AR System User Preference form Open link

Setting user preferences and CCS parameters for Progressive Web Applications Open link


Date and time display format on supported platforms and languages

When date and time is set in absolute format, it displays format on the Universal Client (UC), iOS, and Android devices depends on their settings, and the language in which you use Smart IT. By default, Smart IT displays dates in English, and follows the U.S. date format of mmm dd, yyyy and a 12-hour time format with AM and PM specifications; for example, Oct 22, 2016 2.22 PM.

Supported platformsDescription
UC

Date and time depends on the date and time format of the browser locale. For example, if you use Smart IT in German locale, the date will be displayed in Deutsch.

iOS

Date format depends on the region and language settings specified on the device. Time is displayed based on whether you have set 24-hour or 12-hour time format. If you set time in 12-hour format, AM and PM specifications are displayed. Note that you cannot modify the format supported by the device.

Android

By default, date is displayed in mmm d, yyyy format, for example, Oct 22, 2016, and time is displayed in 12-hour format. AM and PM specifications are displayed in h:mm a. format, for example: 3:15 am. This format is the default, and it does not depend on region, device settings, or the supported language in Smart IT. Note that you cannot modify this format.


The following table lists the date and time format based on the supported languages in Smart IT. The Region column represent those regions that widely use supported languages. You may specify a region that is not covered in the table. The formats specified in the following table applies only to classic Smart IT.

Supported locales

Region

UC

iOS

Android

English (en)

US

Sep 15, 2018 2:54 PM

Sep 15, 2018, 2:54 PMSep 15, 2018 2:54 pm

UK

Sep 15, 2018 14:54 PM

15 Sep 2018, 14:54 Sep 15, 2018 2:54 pm

Australia

15/09/2018 2:54 PM

15 Sep 2016, 2:54 PMSep 15, 2016 2:54 pm

Spanish (es)

Spain

15/09/2018 14:54

sept 15,  2018 14:54sept. 15, 2018 2:54 p. m.  

French (fr)

France

15 sept. 2016 14:54

15 sept. 2016 14:54sept. 15, 2016 2:54 PM

Canada

15 sept. 2016 14:54

15  sept. 2016 14:54sept. 15, 2016 2:54 PM

Chinese (zh)

Simplified

2016-9-15 下午2:54

2016年9月15日下午2:549月15, 2016 2:54 下午

Traditional

2016-9-15 下午2:54

2016年9月15日下午2:549月15, 2016 2:54 下午

Italian (it)

Italy

15/set/2016 14:54

15  set 2016, 14:54set 15, 2016 2:54 PM

Korean (ko)

Korea

2016. 9. 15. 오후 2:54

2016. 9. 15. 오후2:54

9월15, 2016 2:54 오후

German (de)

German

15.09.2016 14:54

15.09.2016, 14:54

Sep. 15, 2016 2:54 nachm.

Russian (ru)

Russia

15.09.2016 14:54

15 сент. 2016 г., 14:54

сент. 15, 2016 2:54 PM

Japanese (ja)

Japan

2016/09/15 14:54

2016/09/15 14:54

9月15, 2016 2:54 午後

Hebrew (he)

Israel

Portuguese (pt)

Portugal

15/09/2016 14:54

15/09/2016, 14:54

Set 15, 2016 2:54 da tarde

Brazil

15/09/2016 14:54

15 de set de 2016 14:54

set 15, 2016 2:54 PM

To configure the date and time display format in Progressive Web App screens

In the PWA screens, the default date and time display format is the absolute format and is set based on the user's default browser settings. To configure the date and time display to a different format in the PWA screens, perform the following steps:

  1. Navigate to the AR System Administration Console. 
  2. Click System > General > Centralized Configuration.
  3. In the AR System Configuration Generic UI form, select com.bmc.arsys.midtier in the Component Name list and then DockerMTClusterUser.
  4. Click Add.
  5. Add the following parameter and specify a value, as shown in the following table:

    Setting name

    Setting value

    arsystem.pwa_date_field_display_mode1 or 2

    For this parameter, 1 indicates the absolute format and 2 indicates the relative format.

  6. Click Apply.
  7. Click Close.

To configure the time zone based on user preference

As an administrator, configure the time zone to be used in Smart IT (PWA) through the AR System User Preference. The client system time zone with AR System User Preference form settings determines the time zone in Progressive Web Application. The administrator must set the useARUserPreferenceForTimezone CCS parameter to true. By default, this parameter value is set to false.

Important

  • This configuration applies only if Progressive Web Application is enabled in the AR System.
  • Use the AR System User Preference form to set the time zone preference. 

To configure the time zone as per the AR System User Preference in Smart IT, perform the following steps:

  1. Navigate to the AR System Administration Console. 
  2. Click System > General > Centralized Configuration.
  3. In the AR System Configuration Generic UI form, set the following parameters:

    Component NameParameter ValueReference topic
    com.bmc.arsys.smartit > *useARUserPreferenceForTimezonetrueCentralized configuration
    com.bmc.arsys.midtier > DockerMTClusterUseruseARUserPreferenceForTimezonetrue

    Setting user preferences and CCS parameters for Progressive Web Applications Open link


  4. Click Apply.

Administrators and Service desk agents can change the time zone from the AR System User Preference form. For more information, see Locale preferences Open link .

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