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Information
This documentation supports the 21.3 version of BMC Helix ITSM: Smart IT.To view an earlier version, select the version from the Product version menu.
Setting up change management
As an administrator, perform the following tasks to set up change management:
Task
Description
Reference
1
Ensure that users have the minimum permissions needed to access change management functionality in Smart IT.
If your organization requires custom fields to capture additional data in change requests, the administrator can add those fields to the change wizard.
(Optional) Configure the attachment criteria, and the supported file extensions in BMC Helix ITSM, in the Attachment Security tab of the Server Information form.
6
For standard changes, consider creating a service request definition (SRD) that generates a change request automatically. This way, the change request can be initiated by submitting a service request through the Smart Recorder.
