This documentation supports the 21.3 version of BMC Helix ITSM: Smart IT.

To view an earlier version, select the version from the Product version menu.

Managing releases

In Smart IT, you can seamlessly create and manage release requests. When you want to implement or deploy an application or a software on a large scale across the company, you can consider creating a release request and handle it as a release. Every release has set milestones, and activities and tasks help you achieve the milestones. In Smart IT, you can relate change requests to release and create activities to efficiently manage tasks. Release user, release coordinator and release master are the functional roles that play a key role in release management.

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