This documentation supports the 21.3 version of BMC Helix ITSM: Smart IT.

To view an earlier version, select the version from the Product version menu.

Exploring asset relationships


An Asset Manager must understand the context of an asset in relation to other assets and CIs. From the Asset tab, you can access the Smart IT CI Explorer to get a visual representation of an asset and other assets related to it. 

You can filter data using the asset relationship type list and Filter () option provided at the top of the window. The Filter option allows you to filter data based on specific asset attributes.

In the Smart IT CI Explorer, each asset type is denoted with an icon to make it easy for you to identify the type. The icon guide link () at the top-right corner of the window provides descriptions of the icons.

Related topics

Learning about Asset Management

Managing assets in Smart IT

Overview of asset profiles in Smart IT

Smart IT asset types and sub types

Searching and viewing CIs and relationships in CMDB Explorer Open link


To view asset relationships in the Graphical CI Explorer

The Graphical CI Explorer is available only on the Smart IT Universal Client and displays a relationship diagram of the asset. Progressive Web application supports only Graphical CI Explorer.

  1. From the Console menu, select Asset Console.
  2. Enter the search filters and from the search result, select the required asset.
  3. Click on the Graphical CI Explorer icon.
    Graphical CI Explorer displays a graphical view of the asset relationship

The following additional options are available in the Graphical CI Explorer for easy navigation through the relationship tree:

Zoom in or out of a view to change the size of the diagram.

Reset to the default view of the explorer.

View the parent assets of the root asset you are viewing.

Expand or collapse the relationship diagram to view or hide all related child assets and their children assets.

Note: If the number of related assets exceeds 100, you are prompted to add filters to reduce the total number of related assets that are displayed.

Select an asset on the diagram for a quick view of the asset details.


Note

Smart IT Graphical CI Explorer doesn't support CI graph traversal. Only directly related CIs of the Starting Asset are displayed in Graphical CI Explorer.

To view asset relationships in the List CI Explorer

  1. From the Console menu, select Asset Console.
  2. Enter the search filters and from the search result, select the required asset.
  3. Click on the List CI Explorer icon.
    List CI Explorer displays a list view of the asset relationship.
  4. Select the relationship type and filters for an asset. 
    The list view displays the asset and its parent assets.
  5. Click the View Relationships link to view a list of the related assets. 
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