This documentation supports the 21.3 version of BMC Helix ITSM: Smart IT.

To view an earlier version, select the version from the Product version menu.

Coded labels for assets that can be scanned on mobile devices

Agents can scan asset bar codes or QR codes using their mobile devices, to view and then use that asset record to complete multiple processes in Smart IT. This topic provides the information needed for administrators to create coded labels for assets.

Code values that identify asset records

Bar code or QR code values must be encoded with a value from one of the following BMC Asset Management fields for Smart IT to match it to the asset record:

Field nameField ID
Asset Name200000020
Serial Number200000001
Tag Number260100004
Asset ID210000000

Supported formats

The following formats are supported on the Apple iOS and Google Android platforms:


Bar code

QR code

Google Android platform
(uses zbar library for bar code)

  • EAN-13/UPC-A
  • UPC-E
  • EAN-8
  • Code 128
  • Code 39
  • Interleaved 2 of 5

Apple iOS platform
(uses native framework: AVFoundation)

  • UPC-E
  • Code 39
  • Code 39 mod 43
  • EAN-13 (including UPC-A)
  • EAN-8
  • Code 93
  • Code 128
  • PDF417
  • Aztec
  • QR
  • DataMatrix
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