Adding custom fields to your views using Smart IT

You might have custom fields defined for BMC Helix ITSM, that you would like to display in the Smart IT user interface. You might also want to display out-of-the-box BMC Helix ITSM fields that are not shown by default in Smart IT. You can also define a custom field in BMC Helix ITSM and then make the fields available for selection in Smart IT.

• Developer studio: You can add custom fields to the views in Progressive Web Application screens using developer studio.
• Screen Configuration: If you have not enabled the Enable-Progressive-Views parameter in Centralized configuration, you can use Screen Configuration to add custom fields views in classic Smart IT. 

This section includes the following topics:

Types of fields that can be added to Smart IT views

To add custom fields to views 

Create custom fields or select the out-of-the-box fields that are not visible by default in BMC Helix ITSM. To add custom fields to a progressive web application screen, you must perform the following high-level tasks:

1. Open the Developer Studio in Best Practice Customization mode (the default). 

2. Depending on the ticket type, open the relevant backend form and add custom fields to SV_Create, SV_Edit, or SV_View views. For example, add custom fields to the HPD:Help Desk form for incidents.
   

   Operation	Form name
   Read	SV_View of HPD:Help Desk
   Edit	SV_Edit of HPD:Help Desk
   Create	SV_Create of HPD:Help Desk

3. Sync the mid tier cache and validate that you can view the newly added custom field.
4. Log on to Smart IT.
5. Open the corresponding record to verify that the field was added to the ticket view. 

Dynamic expressions for configuration

In Smart IT, administrators can build dynamic expressions to configure on-screen fields and provider actions. This topic provides details and examples of the dynamic expressions. For more details, see Dynamic expressions for configuration. 

Procedures for adding fields to specific Smart IT views 

The following topics provide procedures with additional details:

• Adding custom fields to the Incident view
• Adding custom fields to the Asset View
• Adding custom fields to the Work Order view
• Adding custom fields to the Task view
• Adding custom fields to the Person Profile view
• Adding custom fields to the Change view
• Adding custom fields to the Problem Investigation view
• Adding custom fields to the Known Error view

• Adding custom fields to supported language views

Videos about Remedy Progressive Views

Watch the following webinar (01:03:00) to learn about progressive views:

Video contents

For more information about progressive web applications, watch the  video series on BMC communities

Videos about configuring fields in classic Smart IT screens 

View the following videos for additional information and procedures. The screens of the following videos refer to the earlier versions of Smart IT.