Default typeahead and chunk size values in the Progressive Web App screens
The typeahead and chunk size values in the Progressive Web App ticket screens differ from the Smart IT ticket screens.
Typeahead indicates how many characters a service desk agent must enter before Smart IT starts searching for information. Chunk size refers to the number of values that are displayed in fields such as Customer, Contact, or Site. In Smart IT, these values are set by using the Centralized configuration parameters.
The following table displays the default typeahead values and chunk sizes for these fields in the Progressive Web App screens for work orders, incidents, people profile, known errors, problem investigations, tasks, assets, and change. To change the default typeahead values and chunk sizes, you must change these values in Developer Studio.
Form | Field | Typeahead for search | Chunk Size |
|---|---|---|---|
Work orders | |||
WOI:WorkOrder | Customer | 3 | 30 |
WOI:WorkOrder | Contact | 3 | 30 |
WOI:WorkOrder | Operational Category | 3 | 30 |
WOI:WorkOrder | Product Category | 3 | 30 |
WOI:WorkOrder | Assignee Support Group | 0 | 30 |
WOI:WorkOrder | Assignee | 0 | 30 |
WOI:WorkOrder | Manager Support Group | 0 | 30 |
WOI:WorkOrder | Manager | 0 | 30 |
WOI:WorkOrder | Site | 1 | 30 |
WOI:WorkOrder | Site Group | 1 |
|
WOI:WorkOrder | Region | 1 |
|
Incidents | |||
HPD:Help Desk | Customer | 3 | 30 |
HPD:Help Desk | Contact | 3 | 30 |
HPD:Help Desk | CI | 0 | 30 |
HPD:Help Desk | Operational Category | 3 | 30 |
HPD:Help Desk | Product Category | 3 | 30 |
HPD:Help Desk | Resolution Category | 3 | 30 |
HPD:Help Desk | Product Resolution Category | 3 | 30 |
HPD:Help Desk | Assignee Support Group | 0 | 30 |
HPD:Help Desk | Assignee | 0 | 30 |
HPD:Help Desk | Site | 1 | 30 |
HPD:Help Desk | Site group | 1 |
|
Resources | |||
SHR:SV_Resources | Operational Cat | 3 | 30 |
SHR:SV_Resources | Product Category | 3 | 30 |
People | |||
CTM:People | Site | 0 | 30 |
Known errors | |||
PBM:Known Error | ServiceCI | 3 |
|
PBM:Known Error | CI | 3 | 30 |
PBM:Known Error | Operational Category | 3 | 30 |
PBM:Known Error | Product Category | 3 | 30 |
PBM:Known Error | Coordinator group | 0 | 30 |
PBM:Known Error | Coordinator | 0 | 30 |
PBM:Known Error | Assignee group | 0 | 30 |
PBM:Known Error | Assignee | 0 | 30 |
Problem investigations | |||
PBM:Problem Investigation | ServiceCI | 3 | 30 |
PBM:Problem Investigation | CI | 3 | 30 |
PBM:Problem Investigation | Operational Category | 3 | 30 |
PBM:Problem Investigation | Product Category | 3 | 30 |
PBM:Problem Investigation | Coordinator group | 0 | 30 |
PBM:Problem Investigation | Coordinator | 0 | 30 |
PBM:Problem Investigation | Assignee group | 0 | 30 |
PBM:Problem Investigation | Assignee | 0 | 30 |
PBM:Problem Investigation | Site | 0 | 30 |
Tasks | |||
TMS:Task | Operational Category | 3 | 30 |
TMS:Task | Product Category | 3 | 30 |
TMS:Task | Assignee group | 0 | 30 |
TMS:Task | Assignee | 0 | 30 |
Assets | |||
AST:BaseElement | Product Category | 3 | 30 |
AST:BaseElement | Site | 0 | 30 |
Change | |||
CHG:Infrastructure Change | Requested for | 3 |
|
CHG:Infrastructure Change | Operational Category | 3 | 30 |
CHG:Infrastructure Change | Product Category | 3 | 30 |
CHG:Infrastructure Change | Site | 0 | 30 |
CHG:Infrastructure Change | Change coordinator group | 0 | 30 |
CHG:Infrastructure Change | Change coordinator | 0 | 30 |
CHG:Infrastructure Change | Change manager group | 0 | 30 |
CHG:Infrastructure Change | Change manager | 0 | 30 |
CHG:Infrastructure Change | ServiceCI | 3 | 0 |