Centralized configuration

helixdashboard.url


enableAIOPSIntegration

false

false

By default, this configuration parameter is set to false. To show the Needs Attention flag to all supported tickets, set this configuration parameter value to true.

false

By default, this configuration parameter is set to false. To enable the integration of BMC Digital Workplace catalog, set this configuration parameter value to true.

false

""

false

true

By default, this configuration parameter is set to true and the primary product and the operational categories are copied from a knowledge article to the similar fields of an incident when the incident is resolved by using that knowledge article. If you set the parameter value to false, these values are not copied to the incident.

true

By default, this configuration parameter is set to true. This configuration parameter validates the image content and displays error message if a user tries to upload vulnerable content.

www.youtube.com

By default, this configuration parameter includes www.youtube.com. You can include multiple host names with comma separated values. The host names added in this configuration parameter are passed when you add videos in a knowledge article.

By default, this configuration parameter appears empty. You can include multiple tags or attributes which you want to be passed while submitting a knowledge article. You must add the tag in this parameter if you find the following error message in the log file while submitting a knowledge article:

Please add below list to CCS jsoupWhiteListedTags if you want to permit the attributes

knowledge/create,knowledge/all 

By default, the Jsoup clean filter is applied while creating and updating a knowledge article. You can remove the default values if you don't want to apply the Jsoup clean filter. In that case, the checks on the tags or attributes are removed.

false

By default, this configuration parameter is set to false and the problem investigation tickets are created by using the logged in user's company. To enable the creation of a problem investigation ticket by using the customer company, set this configuration parameter value to true.

false

By default, this configuration parameter is set to false. To enable the product alias search, set this configuration parameter value to true. When the value is set to true, the product search based on the alias is performed only for the search category and not for the browse category.

Note: This configuration parameter is not applicable for Smart IT mobile application.

false

By default, this configuration parameter is set to false. To enable display of the affected service based on the asset-people relationship, set this configuration parameter value to true.

You can specify the date and time in the following formats:

• ar.date.format=dd/MM/yyyy HH:mm:ss (24-hour format)
• ar.date.format=MM/dd/yyyy hh:mm:ss a (12-hour format)

2000 (Milliseconds)

By default, this configuration parameter is set to 2000 milliseconds. After the defined milliseconds, certain AR API methods are re-tried if the AR server connection problem is found while loading the Smart IT metadata.

3

By default, this configuration parameter is set to 3. Certain AR API methods are re-tried if the AR server connection problem is found while loading the Smart IT metadata. This configuration parameter defines the number of re-connection attempts.

WARN

Other values: INFO, info, DEBUG, debug, warn, TRACE, trace, ERROR, error

By default, this configuration parameter is set to WARN. For Smart IT cluster this configuration parameter needs to be set for each server component in the Centralized configuration.

false

By default, this configuration parameter is set to false and no search is performed for the tagged (@mentioned)  person or asset while populating the timeline on the person or asset profile. If you set the value to true in the Centralized configuration, the worklog search is performed to find the tagged person or asset.

90 days

By default, this configuration parameter is set to 90 days.

This configuration parameter is used only when the enableTaggedProfileTimelineSearch parameter is set to true. By using this parameter, the search of the tagged asset or person in the ticket worklog can be restricted up-to a specific number of days.  If value is set to zero (0), no time limit is set. 

true

By default, this configuration parameter is set to true. You can disable the push notifications by setting the value of this configuration parameter to false.

false

By default, this configuration parameter is set to false, which means the affected asset search considers the value of isExclude_TAG_and_CI_ID. If you set the value to true, isExclude_TAG_and_CI_ID is ignored and the Affected Asset search in tickets excludes TAG and CI ID search. This configuration parameter is only applicable for those tickets that have the Affected Asset field, for example, Incident, Problem, Known Error.

This configuration parameter is also used in global search for the asset category. For more information, see Searching for tickets, assets, resources, and people in Smart IT.

48 hours

By default, this configuration parameter is set to 48 hours. The push notifications, which are older than 48 hours, are discarded and the entries are removed from the SMT:Social_ImpactAnalysis_PushNotification form of BMC Helix ITSM.

false

By default, this configuration parameter is set to false. If you set the configuration parameter to true, the following filters appear in the Recommended Knowledge article:

• Customer Company
• Operational Category

Based on your selection, the recommended knowledge articles are displayed. If you select both the check-boxes, the recommended knowledge articles are displayed based on both customer company and the operational categories.

For more information, see Knowledge Article number 000258057 (Support logon ID required).

showSecurityTickets

false (if not added)

false

By default, the value of this configuration parameter is set to false. To enable your users to see the latest published version of a knowledge article, when they click a knowledge article link in a knowledge article set the value to true. If the linked knowledge article has only one version and it is not published yet, then the non published knowledge article is opened even if you set the parameter value to true.

false

By default, the value of this configuration parameter is set to false. To enable your users to create an incident ticket in a quicker way, set the configuration parameter value to true. Users are able to create a ticket from the first screen of Smart Recorder. This means, the draft screen, clicking the Confirm+Save button and the profile view of the ticket are eliminated while creating a ticket. After creating a ticket in this mode, the landing screen of Smart Recorder is displayed to create another ticket. The ticket ID of the previously created ticket is also displayed in this screen.

Note: If you customize the field properties in the Screen Configuration of Smart IT, the field property customizations are not reflected in the quick ticket creation mode of Smart Recorder, because, in this mode Smart IT only depends on the BMC Helix ITSM form field metadata for the required attribute. For example, if you make a custom or out-of-the-box field Required in the Screen Configuration, in the quick ticket creation mode, it is displayed as Optional as per the BMC Helix ITSM form metadata.

30 days

calendarDefaultView

timeGridWeek

This configuration parameter is used to define the default view of the calendar. By default the week view is displayed. Smart IT administrators can set the value of this configuration parameter to dayGridMonth or timeGridDay to set the monthly or daily view as default, respectively. Smart IT displays the default week view of the calendar if you set any other values except these defined values in this configuration parameter.

calendarFeatureEnabled

true

This configuration parameter is used to enable the calendar feature in Smart IT. By default the parameter value is set to true. You can disable the calendar feature by setting the value to false.

Minimum - 4

Maximum - 20

session.timeout

30

This configuration parameter indicates the number of minutes after which the current session will expire. When the system has exceeded this amount without any activity, you must log in to Smart IT again.

The session timeout value must be the same for Smart IT and Mid Tier. If the session timeout values are different, unexpected session expiry issues could occur.

cache.refresch.timestamp

1554117231

The value of this configuration parameter is set to the epoch timestamp when the server cache was last triggered in all Smart IT instances.

True

If the parameter is set to true, then the wildcard search by adding % at the beginning of the search value is not supported. If you enter % at the beginning of the search value, the system automatically removes the % and displays the search result according to the value that you entered. This avoids generating long-running searches, reduces the time required to display the search result, and provides good user experience. For example, if you enter %mail then the system automatically removes % and displays the result for the keyword mail.

If you set the parameter to false, the system displays the search result with the % wildcard. For example, you enter %mail in the search box. The system displays the search result with any text that has the text mail in it such as, email and gmail.

You must note that you can add wildcard in the middle or end of the search key word. For example, you enter Email ser% is down. the system displays result that has words such as server, service, and so on. If you enter Email %vice is down in the search box. The system displays results that has words such as service, device, and so on.

False

This parameter is used for searching with last name first name along with first name last name. By default value is False. You can change it to True if you want to search with lastname firstname. True will add additional clause in the query to search by lastname firstname along with the firstname lastname.

False

True

This parameter is not available as an out-of-the-box parameter in Smart IT. You can configure it in the Centralized configuration.

Smart IT does not support Service Request Definition (SRD) with Action. If you specify the value of this parameter to True, the system disables the display of SRDs that use actions so such SRDs are not displayed in the Smart Recorder.

If you specify the value of this parameter to False, the system enables the display of SRDs that use actions. Because Smart IT does not support SRD that use actions, the actions will not be available for such SRDs in Smart IT.

False

False

JAVA_TMP_FILE_LOCATION

This parameter allows you to configure the Java temp location. The temporary PDF files of knowledge articles are stored at this location. The PDFs are then emailed to customers.

To send a knowledge article, you need Read/Write permissions to the folder that maintains the temporary PDF files generated during PDF conversion at the Smart IT server. The default path is Java temp location. You must either provide permission to the folder, or configure the location by using this parameter.

The administrator must periodically clean this folder. 

100

false

true

""

""

true

whatfix.com, cdn.whatfix.com

Based on this parameter, Smart IT starts searching for information for the fields. For example, on Smart Recorder, the searching for information starts after typing 3 characters as the default value is set 3 for this parameter. This configuration parameter is used only for the custom fields that are added through the screen configuration.

Important: If you have enabled the PWA screens, the typeahead for the fields in the Progressive Web Apps screens is not set as per this parameter. You must set the typeahead length in Developer Studio.

• true—(Default value) Customer name and contact name are included in the title and description, and in the customer and contact fields of the ticket.
  The functionality works as follows:
  • If you create a custom ticket, the customer and contact names appear in the title and description when you save the ticket.
  • If you use a ticket template, the template title overwrites any custom title that you enter. If the template already has a description, the custom description appends to the template description. The customer and contact names appear in the title and description, when you save the ticket.
• false—Customer name and contact name are excluded from the title and description. In this case, although the names do not appear in the title and description, they are added to the customer and contact fields of the ticket. Also, if you delete the ticket summary text, the customer name and contact names continue to remain selected in the customer and contact fields.
  The functionality works as follows:
  • If you create a custom ticket, the customer name and contact name do not appear in the title or description when you save the ticket.
  • If you use a ticket template, the template title overwrites any custom title that you enter. If the template already has a description, the custom description appends to the template description. The customer and contact names do not appear in the title or description, when you save the ticket.

For more information, see Configuring Smart Recorder to exclude customer and contact names from ticket title and description.

3600

This parameter defines which Business Services are presented in the 'Affected Service' field in Smart IT. For more information, see Knowledge Article number 000335207 (Support logon ID required).

This parameter defines the minimum number of threads to Create CI relationship with Change.

This is the password for reporting admin which BMC provides during reporting installation.

host name of the OS server

Demo

This is the username to authenticate the AR server.

The Cluster ID is populated here if the AR is in cluster.

isExclude_TAG_and_CI_ID

While creating tickets user can select affected assets and affected business services. Search is performed on the Product name, CI name, Serial number, TAG, and CI ID. This parameter controls the search of asset or service in TAG and CI ID fields. If the parameter is set as true, the search is not done on TAG and CI ID fields.

This configuration parameter is set to true if ITSM hotfix for SW00504070 is applied. If it is not applied (false) the person Id is not populated while creating person record. ITSM 9.1.01 onwards, the version is checked and the field is populated without checking configuration.

en_US:American;

de:Deutsch;

es:Espanol;

fr_FR:Francais;

it:American;

ja:American;

ko:American;

pt_BR:Brasilerio;

ru:American;

zh_CN:American;

iw_IL:American"

Note: This is a

continuous line.

Maximum limit of relating items to the ticket are defined in this parameter. This configuration parameter is applied to display the Relations in the UI. This parameter is not applied when you select or add the relations. If you add more relation, you can only view the number of relations defined in this configuration parameter.

Important: Progressive Web Application does not support this parameter.

Smart IT assigns the outage to the change manager if this parameter is set to true.

'self' 'unsafe-eval'

'unsafe-inline'

No

This will be populated from the installer by default to the servername:port. In case of load balancer, configure the load balancer url here. The cross-launch for Smart IT is picked up from Email notification from Centralized configuration.

com.bmc.bsm.myitsm.service.
knowledge.deleteExpired
KASaves.updateAll.DELAY

true (for fresh installation)

false (for upgrade)

This configuration parameter is used to control the ticket console statistics behavior.

For fresh installation, by default the parameter value is set to true. The statistics call is not implicitly executed and a new button is displayed that allows you to refresh the statistics. If you set the value to false, the ticket console statistics call is implicitly executed at the time of console refresh.

For upgrade, by default the parameter value is set to false, and the ticket console statistics call is implicitly executed at the time of console refresh. If you set the value to true, the statistics call is not implicitly executed and a new button is displayed that allows you to refresh the statistics. Smart IT upgrade does not change the value if you have already set it.

This configuration parameter enables you to control different behaviours of Smart IT. The list of comma separated properties are not exposed to your users through REST call.

Note: This configuration parameter is internally used (for rest call 'smartit/rest/ccs')

This configuration parameter drives the business logic for the recommended tickets in the incident profile and in the Smart Recorder screens.

If the value is set to false, the recommended tickets are displayed from the customer company and the service provider type companies that are accessible to the logged in user. 

If the value is set to true, the recommended tickets are displayed from the customer company only.

feedRefreshInterval

This parameter is used to configure the update feed refresh interval of the Dashboard. Based on its value, the Dashboard is synced up with the latest feeds.

disableTypeaheadInGlobalSearch

This configuration parameter is used to set the landing page of Smart IT after log in. By default Smart IT Dashboard appears after you put your user credentials in the login screen of Smart IT. By using this configuration parameter, you can set one of the following screens as your landing page: Ticket Console, Asset Console, Knowledge Console, Smart Recorder, Calendar. You need to put the exact screen name as it is mentioned here as these values are case sensitive. If you put the wrong values in the Centralized configuration, the Dashboard screen is set as the default landing screen. If you don't have permission to access the Smart Recorder, and still you set Smart Recorder as your landing screen, you will get an error message after you log in to Smart IT.

Notes:

• If you set the calendar as landing page and the calendarFeatureEnabled configuration parameter is set to false, then Dashboard is set as the landing page of Smart IT.
• If you click the Remedy logo, the dashboard page appears.

This configuration parameter is used for using leading wildcard while creating Service request on behalf of Customer by Contact. You can set the value to false for a better performance.

While creating Service request on behalf of Customer by Contact, this configuration parameter transforms the customer search text to either lower, or upper, or none.

mapApi

Helix-Portal-Tenant-Id


""

Helix-Portal-URL

""

true

1 (for absolute)