This documentation supports the 20.02 version of Remedy with Smart IT.

To view an earlier version, select the version from the Product version menu.

Viewing active users in Smart IT


The Smart IT Active User Report is a web report displaying information about the active users in your Remedy with Smart IT (Smart IT) environment, during a specified period of time. Users are considered active when they log in to Smart IT. Use this report to find out how many users in your organization are actively using Smart IT.


Related topics

Reviewing active users Open link  in the Digital Workplace online documentation.

Overview of the Smart IT Active User Report

The following table provides an overview of the Smart IT Active User Report:

Example scenario of using Smart IT Active User Report

Allen is a Smart IT Administrator and he wants to review how many users in his organization are actively using Remedy with Smart IT. Allen uses the Smart IT Active User Report and specifies a date range for last six months to generate the report. The report shows the total active users on all types of devices are 1900. With this information, Allen concludes that in the past six months, out of a total 2000 users, 1900 users actively used Smart IT, while 100 users were not active. Allen exports the report to a CSV format and uses it as a compliance and audit report.

Before you begin

  • Ensure that you are a member of the Admin permission group.
    • The report is available by default to Admin users. You do not need any additional configurations to view the report.
    • You can view the data only for your own tenant.
    • In a clustered Smart IT environment, you can view the data only for the current tenant.
  •  Ensure that the Administration Console is accessible.

To view the Remedy with Smart IT Active User Report

  1. Click ConfigurationAdmin Console Configuration.
  2. Navigate to More ()> Reports.
  3. (Optional) To filter the report, specify a start date, an end date, or both, and click Submit Date.
  4. (Optional) To clear the date range and return to the default view of the report, click Clear.
  5. (Optional) To export the report to a CSV format and save it locally, click Export to CSV.


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