This documentation supports the 20.02 version of Remedy with Smart IT.

To view an earlier version, select the version from the Product version menu.

System requirements for Smart IT

Before you install the product, make sure that your environment meets the hardware and software requirements, as described in BMC Remedy ITSM Suite compatibility matrix . To understand the different architecture layers, the basic deployment model, and alternative deployment options available in Remedy, see Remedy On-Premises solution architecture .

The table lists the BMC Digital Workplace, Remedy with Smart IT and BMC Remedy ITSM supported combinations for version 20.02:

BMC Digital WorkplaceRemedy with Smart ITBMC Remedy ITSMSupported
18.05-20.0220.0220.02Y
19.1119.11Y
19.0819.08Y
19.0219.02Y
18.0818.08Y
18.05

18.05

Y
18.02/2.0.x18.05N
18.02/2.0.x9.1.04Y
18.0518.02/2.0.x9.1.03- 9.0.xY
18.051.6.0x9.1.03- 9.1.00Y
18.0218.0518.05N
18.0218.059.1.x-9.0.xN
18.0218.02/2.0.x18.05N
18.02

18.02/2.0.x

Note: BMC Digital Workplace Advanced 18.02 supports Smart IT 18.05. BMC Digital Workplace Basic supports both Smart IT 2.0 and Smart IT 18.05.

9.1.04 - 9.0.xY
OptionalUpgrade from 1.6 to 18.02

AR 18.05

CMDB 18.05

ITSM 9.1SP4

Y


This table lists the supported BMC Remedy ITSM versions for each Smart IT version.

Smart IT version

BMC Remedy ITSM version

20.0220.02
19.1119.11
19.0819.08
19.0219.02
18.0818.05 (latest patch) through 18.08
18.0518.05 (all service packs)
2.09.1 (all service packs)
1.68.1 (all service packs) through 9.1.04

1.5.01

8.0 (all service packs) through 9.1.04

1.5

8.0 (all service packs) through 9.1.04

1.4

7.6.04 Service pack 2 through 9.1.04

1.3.01

7.6.04 Service pack 2 through 9.1.04

1.3

7.6.04 Service pack 2 through 9.0 (all service packs)

1.2

7.6.04 Service pack 2 through 9.0 (all service packs)

1.1

7.6.04 Service pack 2 through 9.0

1.0.01

7.6.04 Service pack 2 through 9.0

1.0

7.6.04 Service pack 2 through 9.0

Note

The Smart IT universal client is not supported on mobile browsers.

To get complete compatibility information, use the BMC Solution and Product Availability and Compatibility Utility on the Product Availability and Compatibility page.


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Comments

  1. Marek Ceizel

    please update this page with 20.02 compatibility lists

    Feb 24, 2020 11:24
    1. Nilay Agambagis

      Hello Marek,

      Thanks a lot for your comment.

      I have updated the compatibility tables on this topic. Please note that, the Compatibility Matrix document (PDF) of Smart IT will be available very soon on the following topic:

      BMC Remedy ITSM Suite compatibility matrix

      Regards,

      Nilay Agambagis

      Feb 25, 2020 04:04
      1. Marek Ceizel

        thank you

        Feb 26, 2020 05:31