This documentation supports the 20.02 version of Remedy with Smart IT.

To view an earlier version, select the version from the Product version menu.

Setting up incident management

As an administrator, you set up incident management from the Mid Tier.  This section includes the following topics:

The following task is described in the Service Desk documentation:

  • Configuring incident management Open link

The following tasks are described in the BMC Helix ITSM documentation:

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