Setting up BMC Helix Cognitive Automation

Important

• While generate training data by using CSV file for cognitive categorization, in the CSV file, you must use | symbol to mark the separate values of Tier 1, Tier 2 and Tier 3. If you have any category with Tier 1 and Tier 2 values then you can add category as : Software|Application|. If you have any category only with Tier 1 value, then you can add category as : Software||. For product category and resolution product category we have Product name and Manufacture fields. In this case also put different values with | symbol to mark different values. For example:  
  

• While fetching record from the PCT:ProductCompanyAssocLookup (for Product category), and CFG:Service Catalog LookUp (for Operational category), it is mandatory to get only one record. To match only one record you should add unique category values while preparing CSV file for cognitive categorization. While creating a ticket from Smart Recorder, the draft screen is not populated with any data if multiple records are found in the category forms.