This documentation supports the 20.02 version of Remedy with Smart IT.

To view an earlier version, select the version from the Product version menu.

Setting up BMC Helix Cognitive Automation

To configure BMC Helix Cognitive Automation on your system, you must first obtain appropriate license, URL, and credentials for configuring and using BMC Helix Cognitive Automation.

Before you begin

To configure the cognitive service

To generate training data by using Data Qualifier as an input source

To generate training data by using a CSV file as an input source

Important

  • While generate training data by using CSV file for cognitive categorization, in the CSV file, you must use | symbol to mark the separate values of Tier 1, Tier 2 and Tier 3. If you have any category with Tier 1 and Tier 2 values then you can add category as : Software|Application|. If you have any category only with Tier 1 value, then you can add category as : Software||. For product category and resolution product category we have Product name and Manufacture fields. In this case also put different values with | symbol to mark different values. For example:  
  • While fetching record from the PCT:ProductCompanyAssocLookup (for Product category), and CFG:Service Catalog LookUp (for Operational category), it is mandatory to get only one record. To match only one record you should add unique category values while preparing CSV file for cognitive categorization. While creating a ticket from Smart Recorder, the draft screen is not populated with any data if multiple records are found in the category forms.

To deactivate a previously trained dataset

Related topics

Configuring BMC Cognitive Service Management Open link

Training data for BMC Cognitive Service Management Open link

Generating training data for BMC Cognitive Service Management Open link

Troubleshooting BMC Cognitive Service Management Open link



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