This documentation supports the 20.02 version of Remedy with Smart IT.

To view an earlier version, select the version from the Product version menu.

Required ports

This page lists the port numbers and associated network traffic that are used by the Smart IT application. The ports must be open to enable communication through the firewall for the applications to operate successfully. If port numbers have been changed from the default values then modify the firewall configuration to match.


Smart IT network ports to enable

For the Smart IT server and client applications, you must verify that the following ports are open and enable communication through the firewall:

PurposePortReference
Apple notification

TCP port 2195 outbound from Smart IT Server to Apple Push Notification Service at 17.0.0.0/8

TCP port 5223 outbound from iOS devices to 17.0.0.0/8

TCP port 443 outbound from iOS devices to 17.0.0.0/8, as a fallback over WiFi when devices cannot communicate over port 5223

Apple push notifications
Google notification

HTTPS ports 5228, 5229, and 5230 inbound from the Firebase Cloud Messaging (FCM) at *.googleapis.com to Android devices


HTTPS port 443 outbound from the BMC Digital Workplace and Smart IT server to *.googleapis.com

FCM documentation

Universal client and Admin consoleHTTP port 9000Not applicable
(Smart IT only) Chat serverHTTP port 7070Not applicable
Openfire Admin consoleHTTP port 9090Installing Chat on a remote server 



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