This documentation supports the 20.02 version of Remedy with Smart IT.

To view an earlier version, select the version from the Product version menu.


To plan the Remedy with Smart IT deployment, refer to the following topics:

StepActionAddtional information


2Review information for Smart IT supported languages (locales).
3Review the known and corrected issues.

When viewing the latest version of a product on the Electronic Product Download (EPD) site, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile.

This topic explains how to obtain the files that you need for installation from the BMC Electronic Product Distribution (EPD) site.


Review license entitlements Open link

Review license entitlements for your product.

Review the Smart IT 20.02 performance guidelines.

BMC has conducted analysis of various performance test results and provided performance benchmarking methodology and environment details. The recommendations from these tests are validated by the test results provided.

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