This documentation supports the 20.02 version of Remedy with Smart IT.

To view an earlier version, select the version from the Product version menu.

Installing Smart IT on a single server

This topic describes to use the GUI wizard installer to install Smart IT on a single server. Other options for performing the installation are described in Performing the Smart IT installation.

Before you begin

Complete the steps described in Preparing for installation of Smart IT


Starting with version 20.02, bundle Tomcat has been removed from the Smart IT installer. In order to install Smart IT, use your external Tomcat.

To install Smart IT on a single server

Best practice

  • Use a separate database schema for Smart IT and BMC Digital Workplace.
  • Install Smart IT and Digital Workplace on separate Apache Tomcat servers.
  • Do not use Xming to install the Smart IT server, because it might not perform reliably during installation. Instead, use VNC, MobaXterm, or any other client.

  1. Extract the Smart IT installer (for example, or Smart_IT_xx.xx.xx_linux.tar.gz  – where "xx.xx" represents the version number). In the unzipped directory, navigate to the Disk 1 subfolder (for example,\windows\Smart_IT\Disk1).
  2. Start the installer:
    • For Windows, run setup.exe.
    • For Linux, run setup.bin.

  3. On the Welcome panel, click Next.
  4. Review and accept the license agreement, then click Next.
  5. Review the destination directory and 64-bit JRE path. If either of the paths are not auto-populated, or if you prefer an alternate location, click Browse and navigate to the intended folder. For example:
    • C:\Program Files\BMC Software\Smart_IT
    • C:\Program Files\Java\jrex.x.x_xxx
  6. Enter the values from the Smart IT installation worksheets for the features that you want to install.
    After you have entered the required information, the installer validates your input. The Installation Preview panel then appears, listing the product and features that will be installed.
  7. Click Next.
    After post-installation, a summary of the installation appears.
  8. Click View Log to review any SEVERE error messages or warnings in the product installer log.
    See whether errors are due to network, host, or other environment-related issues. You can view a log file of the installation: 
    • C:\Users\Administrator\AppData\Local\Temp\smartit_install_log.txt (Windows) 
    • /tmp/smartit_install_log.txt (Linux)
  9. When you are finished reviewing the log, close it.
  10. Click Done to exit the installer.

Where to go from here

Verifying the Smart IT server installation

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