Remedy with Smart IT 20.02
Learn what’s new or changed for Remedy with Smart IT 20.02, including new features, urgent issues, documentation updates, and fixes or patches. The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy 20.02 release.
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Date | Title | Summary |
---|---|---|
October 23, 2022 | 20.02.03: Patch 3 for version 20.02 | This patch release contains defect fixes and updates for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator). |
October 6, 2020 | 20.02.02: Patch 2 for version 20.02 | This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator). |
August 28, 2020 | 20.02.01: Patch 1 for version 20.02 | Important
Patch 2 for version 20.02
This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator) and includes updates to replace the Flash-based capabilities in the Remedy ITSM suite. |
February 21, 2020 | 20.02 enhancements | Enhancements available in this release:
|
As an administrator, manage access to tickets and resources, configure actions in Smart IT, and perform centralized configuration. | As an administrator, set up integrations with BMC Digital Workplace service request and BMC Client Management. | |
(On-premises only) Plan an installation or upgrade based on recommended deployment architecture, best practices, sizing, and system requirements. |
Videos
Videos are available in the following areas:
Getting started videos
The following topics in the Getting started section contain videos that supplement or replace the text-based documentation:
Using videos
The following topics in the Using Smart IT sections contain videos that supplement or replace the text-based documentation:
Administration videos
The following topics in the Administering section contain videos that supplement or replace the text-based documentation:
Frequently asked questions
This section provides answers to frequently asked questions (FAQs) about Remedy with Smart IT.
Additional resources from BMC
The following BMC sites provide information outside of the Remedy with Smart IT documentation that you might find helpful:
- BMC Communities, BMC Remedy ITSM community (includes Smart IT)
- Smart IT Support page, BMC Remedy Smart IT Support
- BMC Support Knowledge Base, search filtered by Smart IT
- BMC Global Services, BMC Remedy ITSM offerings (includes Smart IT)
- www.bmc.com, information about Smart IT
- BMC Knowledge Articles
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