Remedy with Smart IT 20.02
Learn what’s new or changed for Remedy with Smart IT 20.02, including new features, urgent issues, documentation updates, and fixes or patches. The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy 20.02 release.
To stay informed of changes to this space, place a watch on this page.
|October 6, 2020||20.02.02: Patch 2 for version 20.02||This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator).|
|August 28, 2020||20.02.01: Patch 1 for version 20.02|
is available. You must directly upgrade from version 20.02 to Patch 2 (20.02.02) of Remedy IT Service Management Suite.
This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator) and includes updates to replace the Flash-based capabilities in the Remedy ITSM suite.
February 21, 2020
Enhancements available in this release:
As an end user, access and navigate the Smart IT interface.
As an administrator, manage access to tickets and resources, configure actions in Smart IT, and perform centralized configuration.
As an administrator, set up integrations with BMC Digital Workplace service request and BMC Client Management.
Resolve common issues or errors, review logs, or contact Support.
(On-premises only) Plan an installation or upgrade based on recommended deployment architecture, best practices, sizing, and system requirements.
(On-premises only) Install and perform initial system configuration.
(On-premises only) Upgrade based on the latest system requirements and software.
Frequently asked questions
This section provides answers to frequently asked questions (FAQs) about Remedy with Smart IT.
You can find the answer to this question and a general overview of Smart IT in Getting started.
The PDF for the latest Remedy with Smart IT version is located here. The online documentation is updated regularly, while the PDF contains a snapshot of the content at a particular point in time.
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
- If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
Depending on the number of topics included in the export, it might take several minutes to create the PDF. Once the export is complete, you can download the PDF.
Additional resources from BMC
The following BMC sites provide information outside of the Remedy with Smart IT documentation that you might find helpful: