This documentation supports the 20.02 version of Remedy with Smart IT.

To view an earlier version, select the version from the Product version menu.

Enabling maps in Smart IT

The desktop universal client, Admin console, and Android mobile client will not show location maps until an administrator enables a maps license. To display location maps on these interfaces, you must follow the procedures in this topic. Location maps are required to access floor maps.

Related topics

Enabling a maps license Open link (BMC Digital Workplace Advanced)

Centralized configuration


The following images illustrate an example in which a map is not shown if a maps license is not enabled.

Contact area with map block shown

Contact area with map block hidden

Options for obtaining a Google Maps license

You must obtain a license from Google. Contact Google directly to arrange an API licensing option based on your expected usage. You can do any of the following:
  • Generate your own license key on the Google Developer's Console. 
    From this console, you can also add more host URLs as needed.
  • Register with Google for either a production or a non-production license key. You can use a non-production license key for testing, development, and training.
  • Use a cryptographic signing key to generate unique signatures for your web service requests. See Digital signatures Open link in the Google documentation.

For information about obtaining a license, see Obtaining an API key Open link in the Google documentation.

Smart IT shares the same Google Maps API license. Register the server location (country) and host URL of both applications under the same account. Then enable the license in the appropriate server configuration files.

To enable the Google Maps license

  1. Obtain a license key as explained in the Options for obtaining a Google Maps license section. 
    The license key is also referred to as a Client ID.

  2. In Mid Tier, open the Remedy AR System Administration Console, and click System > General > Centralized Configuration.
  3. In the AR System Configuration Generic UI form, from the Component Name list, select com.bmc.arsys.smartit and then *.
  4. Search for the googleMapsApiKey parameter.
  5. In the Setting value column, enter the API key that you received from Google.
  6. Restart the Apache Tomcat service.

Google Maps License information

By utilizing the map or location feature of this product, you agree to comply with the Google terms located at the following links: Open link Open link Open link  

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