×
 
 
  •  
$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')

 

This documentation supports the 20.02 version of Remedy with Smart IT.

To view an earlier version, select the version from the Product version menu.
Remedy with Smart IT 20.02 Using

Creating knowledge articles for sharing information

In Smart IT, you can create knowledge articles that talk about how you resolved an issue. It helps other service desk agents to quickly resolve similar issues by referring to these knowledge articles. You can create all known types of knowledge articles by using the pre-defined Knowledge Management templates available in Smart IT, except Decision Tree type of articles and any custom templates you defined for Knowledge Management.

You must have Knowledge Management installed to create knowledge articles in Smart IT.

Note

You follow a knowledge article if you have created the article. Refresh your screen as it may take a few minutes to reflect the 'Follow' status.

Related topics

Learning about Knowledge Management

Setting up custom knowledge management templates with Smart IT

Creating a decision tree

This section contains information you need to start working with knowledge articles.

Was this page helpful? Yes No Submitting... Thank you
Last modified by IDD Robot on Apr 24, 2024
creating_knowledge_article assign_to_me cloud_storage templates article_metadata decision_tree_articles publish_article_external_audience navigate_decision_tree_article scroll using help_knowledge_article help_create_knowledge

Comments

Log in or register to comment.

Reviewing change requests
Overview of knowledge articles
© Copyright 2014 - 2020 BMC Software, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2024 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.