This documentation supports the 20.02 version of Remedy with Smart IT.

To view an earlier version, select the version from the Product version menu.

Configuring the date and time formats

In BMC Remedy IT Service Management, the administrator can specify options to configure date and time in the supported formats. The setting is applied at the tenant level, and does not depend on user's choice. The default value for the dateTimeStyleProperty is relative. You can configure it to absolute. The values are case sensitive. For more information, see Centralized configuration.


  • Values in the remaining fields on the form must not be changed. 
  • You must either wait for minimum 30 minutes, or restart Smart IT to see date and time in the specified format. 

Date and time display format on supported platforms and languages

When date and time is set in absolute format, it displays format on the Universal Client (UC), iOS, and Android devices depends on their setting, and the language in which you use Smart IT. By default, Smart IT displays dates in English, and follows the U.S. date format of mmm dd, yyyy and a 12-hour time format with AM and PM specifications; for example, Oct 22, 2016 2.22 PM.

Supported platformsDescription
UCDate and time depends on the date and time format of the browser locale. For example, if you use Smart IT in German locale, the date will be displayed in Deutsch.

Date format depends on the region and language settings specified on the device. Time is displayed based on whether you have set 24-hour or 12-hour time format. If you set time in 12-hour format, AM and PM specifications are displayed. Note that you cannot modify the format supported by the device.


By default, date is displayed in mmm d, yyyy format, for example, Oct 22, 2016, and time is displayed in 12-hour format. AM and PM specifications are displayed in h:mm a. format, for example: 3:15 am. This format is the default, and it does not depend on region, device settings, or the supported language in Smart IT. Note that you cannot modify this format.

The following table lists the date and time format based on the supported languages in Smart IT. The Region column represent those regions that widely use supported languages. You may specify a region that is not covered in the table.

Supported locales





English (en)


Sep 15, 2018 2:54 PM

Sep 15, 2018, 2:54 PMSep 15, 2018 2:54 pm


Sep 15, 2018 14:54 PM

15 Sep 2018, 14:54 Sep 15, 2018 2:54 pm


15/09/2018 2:54 PM

15 Sep 2016, 2:54 PMSep 15, 2016 2:54 pm

Spanish (es)


15/09/2018 14:54

sept 15,  2018 14:54sept. 15, 2018 2:54 p. m.  

French (fr)


15 sept. 2016 14:54

15 sept. 2016 14:54sept. 15, 2016 2:54 PM


15 sept. 2016 14:54

15  sept. 2016 14:54sept. 15, 2016 2:54 PM

Chinese (zh)


2016-9-15 下午2:54

2016年9月15日下午2:549月15, 2016 2:54 下午


2016-9-15 下午2:54

2016年9月15日下午2:549月15, 2016 2:54 下午

Italian (it)


15/set/2016 14:54

15  set 2016, 14:54set 15, 2016 2:54 PM

Korean (ko)


2016. 9. 15. 오후 2:54

2016. 9. 15. 오후2:54

9월15, 2016 2:54 오후

German (de)


15.09.2016 14:54

15.09.2016, 14:54

Sep. 15, 2016 2:54 nachm.

Russian (ru)


15.09.2016 14:54

15 сент. 2016 г., 14:54

сент. 15, 2016 2:54 PM

Japanese (ja)


2016/09/15 14:54

2016/09/15 14:54

9月15, 2016 2:54 午後

Hebrew (he)


Portuguese (pt)


15/09/2016 14:54

15/09/2016, 14:54

Set 15, 2016 2:54 da tarde


15/09/2016 14:54

15 de set de 2016 14:54

set 15, 2016 2:54 PM

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