This documentation supports the 20.02 version of Remedy with Smart IT.

To view an earlier version, select the version from the Product version menu.

Configuring the calendar

The calendar gives you an overview of the relevant change and release tickets, business events, and outages. The Calendar option is available in the Smart IT menu bar.

As an administrator, you can configure multiple functions of calendar by using the Centralized configuration.

Before you begin

To access the calendar, calendarFeatureEnabled should be set to true in the Centralized configuration. All users can see business events and outages. If you want your users to access the Change and Release ticket related details, you need to give them the Change and Release agent permissions. For more information on Smart IT roles and permissions, see Smart IT roles and permissions.


To configure the default view

As a Smart IT administrator, you can modify the default view of the Calendar by changing the value of calendarDefaultView in the Centralized configuration. You can set the value of this configuration parameter to dayGridMonth or timeGridDay to set the monthly or daily view as default, respectively.

The calendar view automatically displays the list view if the calendar items exceeds the display items limit defined in calendarItemsDisplayLimit in the Centralized configuration. The chunk size to fetch the calendar items in the list view is defined in calendarChunkSize in the Centralized configuration. You can modify these values as per your requirement.

To set the calendar as the landing page of Smart IT

As a Smart IT administrator, you can set the calendar as the landing page of Smart IT. To do this, set the value Calendar in the landingPage in the Centralized configuration.

Note

If you set the calendar as landing page of Smart IT and calendarFeatureEnabled is set to false, then Smart IT Dashboard is automatically set as the landing page of Smart IT.

To disable the calendar feature

If you don't want the calendar feature to display in your organization's Smart IT environment, you can disable it by setting calendarFeatureEnabled value to false in the Centralized configuration.

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