This documentation supports the 20.02 version of Remedy with Smart IT.

To view an earlier version, select the version from the Product version menu.

Clearing the Smart IT cache

The Smart IT server stores certain types of configuration data from BMC Remedy ITSM in cache for quick access. After you change configuration options, such as the list of allowed attachments, the Smart IT cache must be reinitialized for the changes to take effect. The cache is initialized during server startup, or whenever the cache is cleared.

By default, the cache is cleared automatically every 30 minutes, or when the Smart IT server is restarted. Alternatively, you can use the following procedures to clear the cache immediately.

To clear the Smart IT cache

From the Smart IT installation directory/tenant-config directory (Linux)  or C:\Program Files\BMC Software\Smart_IT\Smart_IT\tenant-config (Windows) on the primary Smart IT server, issue the following command:

../java -jar ../tenant-config-<version>-jar-with-dependencies.jar -server server/smartit
-username username -password password -tenantName tenant_ID clearSmartITCache global

The placeholders in the command are defined as follows:

serverThe fully qualified domain name of the Smart IT server, such as

The AR System administrator user name

passwordThe AR System administrator password

The tenant ID such as 000000000000001 (default) or 000000000000002

In a single tenant environment, use 000000000000001


Linux: /opt/bmc/jre8/jdk1.8.0_45/jre/bin/java -jar /opt/bmc/Smart_IT/tenant-config/tenant-config-9.1.xx.000-jar-with-dependencies.jar -server http://123.456.789.000/smartit -username admin01 -password pwadmin01 -tenantName 000000000000001 clearSmartITCache global

Windows: C:\Program Files\BMC Software\Smart_IT\tenant-config\tenant-config-9.1.xx.000-jar-with-dependencies.jar -server http://123.456.789.000/smartit -username admin01 -password pwadmin01 -tenantName 000000000000001 clearSmartITCache global 

To clear the Smart IT cache by using Refresh Server Cache button

  1. Navigate to Screen Configuration.
  2. Click Refresh Server Cache.
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