This documentation supports the 20.02 version of Remedy with Smart IT.

To view an earlier version, select the version from the Product version menu.

20.02.01: Patch 1 for version 20.02


Patch 2 for version 20.02 Open link is available. You must directly upgrade from version 20.02 to Patch 2 (20.02.02) of Remedy IT Service Management Suite.

This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator) and includes updates to replace the Flash-based capabilities in the Remedy ITSM suite.


For information about updates to replace the Flash-based capabilities, see Replacement of remaining Adobe Flash capabilities in Remedy Open link in the Remedy IT Service Management online documentation.

Downloading the patch

For download instructions, see Downloading the patch Open link  in the Remedy Deployment online documentation.

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