20.02.01: Patch 1 for version 20.02
is available. You must directly upgrade from version 20.02 to Patch 2 (20.02.02) of Remedy IT Service Management Suite.
This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator) and includes updates to replace the Flash-based capabilities in the Remedy ITSM suite.
For information about updates to replace the Flash-based capabilities, see in the Remedy IT Service Management online documentation.
Downloading the patch
For download instructions, see in the Remedy Deployment online documentation.