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This documentation applies to the 8.1 version of Service Level Management, which is in "End of Version Support." You will not be able to leave comments.

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BMC Service Level Management 8.1 ... Developing Detailed BMC SLM architecture for developers

Milestone processing

Milestones are an integral part of BMC Service Level Management because they help users take action before service targets and compliance targets are missed. Milestones can be defined for agreements and each type of service target, except compliance-only. The processing of milestones, such as when they trigger, is different in each case. The following sections describe milestone processing for the different types of service targets:

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Dixie Pine on Apr 10, 2012
concept architecture processing milestones

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