This documentation applies to the 8.1 version of Service Level Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Milestone processing for agreement and compliance service targets

For agreements, the milestones are triggered based on the compliance calculations. The types of milestones are based on each review period. For example, daily, weekly, monthly, or quarterly. For each of these compliance calculations, the following milestones can be triggered:

Compliance calculation type

Description

Compliance at risk

The milestone executes when the calculated compliance percentage is less than the compliance at risk field on the agreement. One filter is created on the SLM:SLACompliance form that monitors the value of the Met Percent field and compares it to the compliance at risk on the agreement to trigger the milestone.

Compliance target missed

The milestone executes when the calculated compliance percentage is less than the target compliance on the agreement. One filter created on the SLM:SLACompliance form that monitors the value of the Met Percent field and compares it to the contents of the compliance target field on the SLM:SLADefinition form to trigger the milestone.

Compliance percentage less than

The milestone executes when the calculated compliance percentage is less than the value specified on the Milestone. One filter created on the SLM:SLACompliance form that monitors the value of the Met Percent field and compares it to the contents of the SLACompliancePercentage field on the SLM:Milestone form to trigger the milestone.

Was this page helpful? Yes No Submitting... Thank you

Comments