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This documentation applies to the 8.1 version of Service Level Management, which is in "End of Version Support." You will not be able to leave comments.

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BMC Service Level Management 8.1 ... Developing Detailed BMC SLM architecture for developers Service target processing

Compliance-only service target processing

The terms and conditions definition for this type of data source works the same as for request-based. The compliance only data source is an AR System form. A qualification based on fields on the form will define the terms and conditions. When creating a transaction-monitoring service target, the Wizard view only needs the first tab. Service target based milestones and the other tabs for performance monitoring are not supported.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Amy Briggs on Mar 20, 2012
service_targets concept architecture processing

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Performance-monitoring service target expression types
Compliance processing and agreements
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