Viewing service target data by using the Service Level Manager dashboard
The Service Targets tab shows data about the historical and current status of service targets and their costs.
To access the Service Targets tab
- Log on to BMC Service Level Management.
- On the SLM Console, select Dashboards.
- On the Dashboards tab, select Service Targets.
For more information, see the following sections:
Tables on the Service Targets tab
The tables related to the Service Targets tab are Service Target Latest Status and Related Measurements.
Service Target Latest Status table for service target data
The Service Target Latest Status table displays the real-time status for the service targets. The status is the result of the last measurement processed. To filter the service targets, select the criteria in the Goal Status list.
Column header | Description |
|---|---|
Service Target | Name of the service target. |
Type | Service target type. This is a user-defined type that maps to one of the internal goal types supplied with BMC Service Level Management: request-based (resolution-time or response-time), availability, CI Outage, performance monitoring, or compliance-only |
Status | Most recently calculated status for the service target. |
ID | The ID varies according to the type of service target:
|
Related Measurements table for service target data
The Related Measurements table shows historical information about the specific measurement instances associated with the service target that you selected in the Service Target Latest Status table. For example, if you select an incident resolution service target, the table shows measurements for the following items:
- Tickets for which the service target completed processing between the Start and End dates specified
- Tickets for which the service target began processing between the Start and End dates specified but is still currently processing
As you select a service target, the data in the Related Measurements table changes according to whether you have chosen an availability, a request-based, or a performance-monitoring service target. In the Status column, the status value of a service target can be In Process, Warning, Missed Goal, or Met. You can view information confined to a specific time period by entering values in the Start Date and End Date field. 
The following table describes the information displayed in the Related Measurements table for performance-monitoring service targets, request-based service targets, and availability service targets. Using these tables, you can view information about the response time or the resolution time of a specific incident request, or you can see how long an asset has been available or unavailable and the impact costs for failing to meet the availability goal.
Service target | Column header | Description |
|---|---|---|
Performance monitoring | Status | Most recently calculated status of the service target. The status for a performance-monitoring service target is based on the Key Performance Indicator (KPI) threshold. A breached threshold indicates that the status is missed. |
Value | KPI value collected at the time specified in the Time column. | |
Impact Costs | Impact costs incurred when the service target fails to meet its goal. | |
Time | Time that the data is evaluated by the processor. The table shows the time according to the time zone where the server is located. | |
Request based | Incident ID | ID of the incident request (user-configured). |
Status | Goal status of the request (whether it met or missed the response or resolution time goal). | |
Elapsed Time | Elapsed response or resolution time of the incident request. The format is dd hh:mm:ss. | |
Impact Cost | Impact cost when the request-based goal is not met. | |
Completed | Time when the elapsed response or resolution time measurement is calculated. For example, for a response-time goal, it might be when the request is assigned; for a resolution-time goal, it might be when the request is resolved. | |
Availability | Asset ID | The Asset Manager asset ID number configured by the user in the Asset Management form. |
Status | Goal status of the service target. The status is either available or unavailable. | |
Elapsed Time | Time elapsed since the asset changed status (either up time or down time). The format is dd hh:mm:ss. | |
Impact Cost | Impact cost incurred when the goal is missed. | |
Measurement Time | Time when the elapsed time was calculated. |
Charts on the Service Targets tab
Charts display the goal status of service targets for request-based, performance-monitoring, availability, impact, and detached service targets. Although the pie-chart does not reflect actual data on the Service Target Latest Status table and the Related Measurements table, you can view measurement data and related records by clicking the pie-chart graphic. Results appear on the SLM:Measurement form.
Request-Based Service Targets chart for service target data
The chart shows service targets for which the LastservicetargetMeasurement field is set to Yes. Typically, these are service targets that have a status of Met or Missed. 
Availability and Impact Service Targets chart for service target data
The chart shows a summary of the most recent status calculations for all the availability service targets based on the filtering criteria. 