This documentation supports the 21.3 version of BMC Service Level Management.

To view an earlier version, select the version from the Product version menu.

Using dashboards

The Service Level Manager dashboard is a visual representation of the compliance of agreements and service targets. You can access the Service Level Management dashboards by using the following URLs:

DashboardLink
Service Level Manager Dashboardhttp://<midTierServer:port>/arsys/forms/<ARServer>/SLMDashboardSLMgr
SLM Customer Dashboardhttp://<midTierServer:port>/arsys/forms/<ARServer>/SLM:Dashboard_Customer
  • midTierServer is the name of the Mid Tier server, specified in the format serverName.company.com.
  • port is an optional port number; include this only if the web server is not on the default port of 80.
  • ARServer is the AR System server on which Service Level Management is installed. If you are using a load balancer, you can use the Action Request System load balancer server name instead of ARServer, provided this server is configured for the mid tier using the Mid Tier Configuration Tool.

Alternatively, you can also open the Service Level Management Console and select the Dashboards tab.

See the following topics for more information on how to use the Service Level Manager dashboard, and the Customer dashboard.


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