This documentation supports the 21.3 version of BMC Service Level Management.

To view an earlier version, select the version from the Product version menu.

Navigating the interface

The Service Level Management  Console is the starting point in the application. You can use this console to perform all BMC Service Level Management (Service Level Management) tasks, which include creating, modifying, and deleting agreements and service targets, generating reports, creating contracts, and using the dashboards. Before you start using

Service Level Management, familiarize yourself with the Service Level Management Console and basic navigation functions. 

  1. Type the following URL in a browser :
    • midTierServer is the name of the Mid Tier server, specified in the format
    • portNumber is an optional port number; include this only if the web server is not on the default port of 80.
    • ARServer is the Action Request System  server on which the Service Level Management application is installed.
      The Action Request System log on page appears.
  2. Type your user name and password, and click Log on. (The user name and password are case-sensitive).
    The IT Home Page is displayed.


    Contact your administrator to set up your user name and password if you do not already have one. Your administrator will tell you if you must enter an Authentication string.

The SLM Console tab consists of two main section: a navigation pane on the left and a work area on the right.



Navigation pane

The navigation pane of the SLM Console tab organizes agreements and service targets in a hierarchical folder structure. When you click a folder, the agreements and service targets are displayed in a table in the right pane, or the work area of the tab.

Work area

The work area is organized into two tabs:

  • Use the Agreements tab to define, create, search for, remove, and copy agreements.
  • Use the Service Targets tab to define, create, search for, remove, and copy service targets.

You can perform the following actions in the navigation pane to create, rename, and delete folders and subfolders:



Create a folder or subfolder

You can create up to 10 folder levels in the hierarchy.

  1. Select the level in which you want your new folder to reside.
  2. Click Create.
  3. Enter a name for the folder in the Confirm Operation dialog box and click OK.
Search for items
  1. Enter the search criteria in the Find field.
  2. Click Find.
    The folder or subfolder that matches the search criteria is highlighted.
  3. Continue to click Find to display multiple matches.

Show items in a subfolder

Click the Yes check box next to the Show Items in Subfolder option. The table displays all the agreements or service targets in the subdirectories below the selected directory.

Rename a folder or subfolder

  1. Select the folder that you want to rename.
  2. Click Rename.
  3. In the Confirm Operation dialog box, enter the new name for the folder.
  4. Click OK.

Delete a folder level in the hierarchy

You can delete empty folders from the hierarchy.

  1. Select the folder that you want to delete and click Delete.
  2. In the Confirm Operation dialog box, click Yes.

In the SLM Console, information is presented in a tabular format. You can perform the following actions on the table:



Sort table data

  1. Click the header of the column that contains the information you want to sort. The list of items is ordered according to that column.
  2. To reverse the sort order within that column, click the column header again.

Change column width

  1. Place the cursor over the edge of the column in the header. The cursor changes to a vertical line with two arrows.
  2. Click and drag the column to the width that you want.

Change column order (web)

  1. Click the header of the column that you want to move.
  2. Drag the column to the position that you want.

Change column order (AR System User)

  1. Right-click the table.
  2. From the menu that appears, select Preferences > Column Order.
  3. In the Column Order dialog box, select the column and click the up and down arrows to move the column order.
  4. Click OK to make your changes.

The IT Home page provides a single point of access to one or multiple applications, based on your permissions. You can perform the basic functions shown in the following table.

For more information, see  Setting up the IT Home page Open link  in the BMC Helix ITSM online documentation.



Reopening the IT Home page

Click the Home link in the upper left part of your web browser to open the Home Page in a new window.

Important: If you close the IT Home Page, you can reopen it without logging on again.

Returning to the Service Level Management Console

To return to the Service Level Management Console, on the IT Home Page menu bar select Window > Service Level Management.

Important: You can select this option only if you previously opened the console and did not close it.

Logging out of the Service Level Management Console

Click Logout.

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