This documentation supports the 21.3 version of BMC Service Level Management.

To view an earlier version, select the version from the Product version menu.

Configuring BMC Atrium Service Context


To enable BMC Atrium Service Context, make sure that:

  • BMC Atrium Core components required by BMC Atrium Service Context are installed and configured.
  • BMC applications are registered as web services.
  • A user with administrative permissions has been identified with BMC Atrium Service Context.
  • Users who will access the Service Context Summary window have the correct permissions.
  • BMC Atrium Service Context is configured to display the information you want.

BMC SLM attributes for BMC Atrium Service Context

If you are a BMC Atrium Service Context administrator, you can access the Service Context Administration window in the Atrium Core Console.

Use this window to configure the attributes that you want to display for end users in the Service Context Summary window for the service, application, and server CIs that are related to a business service. Attributes listed depend upon the compatible BMC applications that are installed and configured in your environment.

The attributes supplied by BMC Service Level Management are SLM Service Targets and SLM Agreements. These attributes are only applicable to business service CIs. After you enable these attributes, they appear in the lower portion of the Service Context Summary window, and users can click the results to see more details.

The following table lists the attributes supplied by BMC Service Level Management, and shows the details that users can see about each attribute:

Attribute Name

Details

SLM Service Targets

  • Service Target Name
  • Goal Type (Request Based or Performance-Monitoring)
  • Status, the worst-case status (Met, Missed, and so on)
  • Related Agreement

SLM Agreements

  • Agreement Name
  • Review Period (Daily, Weekly, Monthly, or Quarterly)
  • Status (At Risk, Breeched, Met)
  • Type (Service Level Agreement, Operational Level Agreement, or Underpinning Contract)

For example, you can enable the SLM Agreements attribute using the Service Context Administration window. If service level agreements SLA1 and SLA2 are related to a business service CI named BUSINESS_SERVICE1, then by opening the Service Context Summary window in context of BUSINESS_SERVICE1 you will be able to see summary information associated to SLA1 and SLA2. Similarly, if you had enabled the SLM Service Targets attribute, summary information from service targets associated to SLA1 and SLA2 would also be available in the Service Context Summary window.

For a complete list of attributes and their source applications, and for information about enabling BMC Atrium Service Context to display these attributes, see  Configuring attributes by using the Service Context Administration window Open link   in the BMC Helix CMDB online documentation.

For information about configuring BMC Service Level Management for use with BMC Atrium Service Context and configuring the types of information that BMC Atrium Service Context displays, see the  BMC Helix CMDB online documentation. 



 

Related topics

From BMC Helix CMDB online documentation Service Context for ITSM applications Open link

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