This documentation supports the 21.3 version of BMC Service Level Management.

To view an earlier version, select the version from the Product version menu.


Use the following application setting links to configure BMC Service Level Management.

Application Administration Console settings

Application settings

Details for each setting

Configure Application Settings

  • Agreement Owners
  • Contract Menus
  • Data Sources
  • Goal Types
  • Manual Update of SLA Compliance
  • Preferences
  • Retroactive Update of Measurement Data
  • Review Periods
  • Service Target Groups
  • SLM Comments
  • Templates

Configure Business Time

Shared Entity/Segments

Import/ Export

  • Export
  • Import

Configuration prerequisites for BMC Service Level Management

Before you configure BMC Service Level Management, verify that you meet the following prerequisites:

  • You must have a Action Request System write license (either fixed or floating ) and an application license to create or modify entries in the Application Administration Console.
  • You must be a member of the Administrator group in the User form with change access to Action Request System User and Group forms.
  • You must have basic knowledge of Action Request System administration tasks.

The following topics provide information and instructions for using the Application Administration Console and the administrative functions to administerBMC Service Level Management:

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