This documentation supports the 21.05 version of BMC Service Level Management. To view an earlier version, select the version from the product version menu.

User goals and features


Important

Starting with the version 9.1.04, BMC does not provide support for the SLM Collector and any BMC provided integrations that make use of the SLM Collector.

BMC Service Level Management documentation provides conceptual, reference, task, and troubleshooting information for the following roles.

Related topic

User role

Goals

Topics

Application administrators

  • Installing BMC Service Level Management.
  • Configuring BMC Service Level Management.
  • Managing BMC Service Level Management access control by assigning permissions for the application and its components.
  • Maintaining BMC Service Level Management by adding and deleting users, groups, and roles, and backing up .AR System server.
  • Integrating Service Level Management with other applications.

Installing Open link in the BMC Helix Innovation Suite online documentation

Onboarding and implementing

Integrating

Administering

Troubleshooting

Service level administrator

  • Defining agreements, service targets, and contracts
  • Configuring templates to help service level managers set up service targets and agreements

Reporting administrator

Designing, developing, and scheduling service level reports

Using reports and dashboards

SLM manager

Viewing reports and dashboards to gather information about status of services

Using reports

Using dashboards

Customer (end user)

Viewing the SLM Customer Dashboard

Using SLM Customer Dashboard

Developers

Customizing BMC Service Level Management

Developing 

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