Skip to Content
Information

This site will undergo a brief period of maintenance on Friday, 18 December at 12:30 AM Central/12:00 PM IST. During a 30 minute window, site availability may be intermittent.

Information
This documentation supports the 20.02 version of BMC Service Level Management. To view an earlier version, select the version from the Product version menu.

Service Level Manager Dashboard use case

A service provider has a contract with ABC Company to provide a number of services. The service level manager receives a phone call from ABC Company indicating that their business is impacted by a problem in the shipping department. 

Related topics

Using-dashboards

The service level manager opens up the Service Level Manager Dashboard at the Compliance tab and selects ABC Company in the navigation pane. The Agreements table shows the agreements that exist for ABC Company; she searches for agreements that have a status of Breached. She selects a breached agreement and looks at the related service targets in the Related Service Targets table. One of these service targets has a status of Missed and she discovers it is the service target that monitors the response time of the Shipping Application.
dashcomp2.gif

The service level manager then opens the Service Targets tab. ABC Company is still selected in the navigation pane, so only relevant service targets are displayed. The service level manager can check the current status of all the service targets in the Service Target Latest Status table. She selects the service target with a status of Warning and the measurement details of this service target appear in the Related Measurements table.
dashsvt5.gif

The service level manager can see from the measurements in the Related Measurements table the date and time that the problem occurred. She can create an incident request to correct the problem and minimize the disruption for this key business.


 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Service Level Management 20.02