Required Resolution Date and Target Date fields
The Required Resolution Date field on the Help Desk form maps to the Date Required field on the Requester console. The customer can use this field to specify the date or time by which they need the request to be fulfilled. This is the suggested date or time that the customer would like the request to be fulfilled. There is no service level workflow related to this field.
The Target Date field is the date or time by which the request must be resolved, according to the service level agreement targets. The Target Date field is set by the BMC Service Level Management application when service level agreement targets are defined. If service level agreement targets are not defined, then you must set the Target Date manually.
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(Next) Target date functionality is moved to SLM module, is this an opportunity to update docs on Target Date (Estimated Resolution Date) on incident form?
Thanks,
Arun
Hi Arun,
As mentioned in the above topic, the Target Date is set by SLM module, provided you have an service level agreement defined. But, if you do not have the SLM module, you can set the target date manually, and have reporting based on the target date field. Does that answer your question?
Thanks,
Bhakti
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