Problem Management KPI flashboard variables

Unknown macro: {multi-excerpt} The following table lists the Problem Management KPI graph types and the active variable names, and describes the information they provide. This helps you to understand the effects of hiding or displaying a specific variable.

Problem Management KPI flashboards variables for incidents reported

Graph type	Variable name	Data displayed by the variable
Historical	PBM:PBI:KPI_ReportedIncidentsHistory	The number of registered incident requests that had the Service Type set to User Service Restoration or Infrastructure Restoration during the shown reporting period (This graph uses only one variable. Hiding this variable prevents the graph from displaying any information.).
Real time	You cannot select active variables for this graph.	This real time graph does not use active variables. It displays the number of registered incident requests with the Service Type set to User Service Restoration or Infrastructure Restoration.

Problem Management KPI flashboards variables for Problem Backlog

Graph type	Variable name	Data displayed by the variable
Historical	PBM:PBI:KPI_BacklogHistory	The number of problem investigations that were still open during the shown reporting period (This graph uses only one variable. Hiding this variable prevents the graph from displaying any information).
Real time	You cannot select active variables for this graph.	This real time graph does not use active variables. It displays the number of problem investigations that are still open.

Problem Management KPI flashboards variables for Problem Management Activity

Graph type	Variable name	Data displayed by the variable
Historical	PBM:PBI:KPI_ActivityHistory	The number of problem investigations that were still open during the shown reporting period. This data is shown in the blue portion of the graph.
Historical	PBM:PBI:KPI_ActivityHistory_V1	The number of problem investigations that were closed during the shown reporting period. This data is shown in the yellow portion of the graph.
Real time	PBM:PBI:KPI_Activity	The number of problem investigations that are still open. This data is shown in the blue portion of the graph.
Real time	PBM:PBI:KPI_Activity_V1	The number of problem investigations that are closed. This data is shown in the yellow portion of the graph.

Problem Management KPI flashboard variables

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