Overview console functional areas
This section illustrates the functional areas of the Overview console and describes what you can do in each of the functional areas.
Overview console functional areas
Functional area | Purpose |
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Overview Console header |
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Search | The Global search feature lets you search across multiple forms for records that match a key term. |
Show/Company | This area contains the following fields: Show and Company. These fields combine to provide a way that you can filter the records in the console table.
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Refresh | Refreshes the data in the tables. |
Navigation pane |
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View Broadcast, or New Broadcast | Opens the broadcast dialog box, from where you can view, create, modify, and delete broadcasts |
Functions | Use the links in this area to do the following actions:
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IT Home Page | Use this link to open the IT Home Page. |
ROI Console | Use this link to open the Return on Investment (ROI) console. |
CMDB | Use this link to open the BMC Atrium CMDB. |
Console List panel |
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View | Displays a form containing detailed information about the selected record in the Console List table. |
Create | Creates a new record. |
Create for Company | On a hub server in a Hub and Spoke environment, creates a record after asking you to select a company from a list of operating companies. The record is created and submitted on the spoke server where the company is defined. |
Displays a report of the record contents that can be printed. | |
Service Context | Opens the Service Context Summary view for the record selected in the console table. For more information about Service Context, see Using BMC Atrium Service Context. |
Search for Ticket | Opens a dialog box from which you can select the type of ticket you are searching for. After you select the type of record from the menu, click the Select button to open a search form specific to the type of ticket you are searching for. |
Preferences | Using Preferences, you can control the appearance of the Console List table. For example, you can add or remove a column. |
Console List table | Lists the different types of requests. See Console List table. |
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