This documentation supports the 22.1 version of BMC Helix ITSM: Service Desk, which is available only to BMC Helix customers (SaaS). To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Helix ITSM: Service Desk 22.1  release, including new features, urgent issues, documentation updates, and fixes or patches.


To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

Support information

Release notes and notices




September 2, 2022

This patch release includes defect fixes for BMC Helix ITSM and BMC Helix ITSM: Smart IT.

22.1 enhancements and patches
July 29, 2022

For the BMC Helix ITSM enhancements, see BMC Helix ITSM 22.1 enhancements and patches .

22.1 enhancements and patches
Was this page helpful? Yes No Submitting... Thank you