PDFs and videos

Videos

The following topics contain videos that supplement or replace the text-based documentation:

• Page:
  Incident Management overview
• Page:
  Learning about Incident Management
• Page:
  Learning about Problem Management
• Page:
  Problem Management overview
• Page:
  Registering incident requests
• Page:
  Reviewing service targets for an incident request
• Page:
  Using the decision tree to ask scripted questions