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This documentation supports the 22.1 version of BMC Helix ITSM: Service Desk.

To view an earlier version, select the version from the Product version menu.

BMC Helix ITSM: Service Desk 22.1 Administering

Configuring Incident Management

This section discusses how administrators can configure Incident Management to suit their organizations' business needs. Topics include:

Related topics

Setting up and modifying Foundation data by using Application Administration Console Open link

Enabling affected assets and affected services for incident Open link

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Last modified by Vinoth Kumar Poosapadi Poosapadi Ramasubramanian on Apr 11, 2023
incident_management

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Administering
Creating and modifying Incident Management templates
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