This documentation supports the 22.1 version of BMC Helix ITSM: Service Desk.

To view an earlier version, select the version from the Product version menu.


As an administrator, you can configure Incident Management and manage configuration items. This section discusses these related topics:

Related topics

Incident Management permissions 

Problem Management permissions

Onboarding and implementing

Configuring Data Management Open link

Configuring assignments Open link

Archiving Open link

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