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This documentation supports the 22.1 version of BMC Helix ITSM: Service Desk.

To view an earlier version, select the version from the Product version menu.

BMC Helix ITSM: Service Desk 22.1

Administering

As an administrator, you can configure Incident Management and manage configuration items. This section discusses these related topics:

Related topics

Incident Management permissions 

Problem Management permissions

Onboarding and implementing

Configuring Data Management Open link

Configuring assignments Open link

Archiving Open link

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Last modified by Vinoth Kumar Poosapadi Poosapadi Ramasubramanian on Apr 11, 2023
reference administering data_management administration

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ROI active variables
Configuring Incident Management
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