This documentation supports the 21.3 version of BMC Helix ITSM: Service Desk.

To view an earlier version, select the version from the Product version menu.

Problem_Query_Service and Problem_QueryList_Service functions

With the query service, the Problem_Query_Service and Problem_QueryList_Service functions allow searches for specific problem investigation tickets or a set of problem investigation tickets. These functions are specific to web services. To perform a search, do it directly from the PBM:Problem Investigation form.

Input values

Web service field

Field value

Notes

Problem_Investigation_ID

Only the Problem_Query_Service operation uses this field.

Qualification

AR System qualification

Only the Problem_QueryList_Service and Problem_GetWorkInfoList operations use this field.

Output values

Web service field

Notes

Problem_Investigation_ID

Returned only in the Problem_QueryList_Service operation.

Investigation_Status

Investigation_Status_Reason

Investigation_Justification

Investigation_Driver

Summary

Notes

Impact

Urgency

Priority

Priority_Weight

First_Name

Last_Name

Company

Contact_Company

Region

Site_Group

Site

Organization

PBM_Location_Address

Assigned_Support_Company

Assigned_Support_Organization

Assigned_Group

Assignee

Support_Group_Name_Requester

Support_Organization_Requester

Product_Categorization_Tier_1

Product_Categorization_Tier_2

Product_Categorization_Tier_3

Product_Name

Product_Model_Version

Manufacturer

Categorization_Tier_1

Categorization_Tier_2

Categorization_Tier_3

Generic_Categorization_Tier_1

Temporary_Workaround

Target_Date

ServiceCI

For more information about this element, see Associating entries with configuration items Open link .

ServiceCI_ReconID

For more information about this element, see Associating entries with configuration items Open link .

PBM_CI

PBM_CI_ReconID

PBM_CI_FormName

Problem_Coordinator_Support_Company

Problem_Coordinator_Support_Organization

Problem_Coordinator_Assigned_Group

Problem_Coordinator

Known_Error_Created_Date

Estimated_Resolution_Date

Last_Completed_Date

Submit_Date

Target_Resolution_Date

Vendor_Responded_On

Workaround_Determined_On

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