This documentation supports the 21.3 version of BMC Helix ITSM: Service Desk.

To view an earlier version, select the version from the Product version menu.

Problem_GetWorkInfoList function

The Problem_GetWorkInfoList function enables you to retrieve a list of work info records for a list of problems.

Input values

Web service field

Field value

Notes

Problem_Number


This value is used only by the HelpDesk_Query_Service operation.

Qualification

AR System qualification

This value is used only by the HelpDesk_QueryList_Service operation.

Output values

Web service field

Notes

ProblemInvestigationID

Problem ID that the work info belongs to

WorkInfoCommSource


WorkInfoInstanceID


WorkInfoNotes


WorkInfoStatus


WorkInfoSubmitDate


WorkInfoSummary


WorkInfoType


WorkInfoAttachment1Data

Attachment information

WorkInfoAttachment1Name


WorkInfoAttachment1OrigSize


WorkInfoAttachment2Data


WorkInfoAttachment2Name


WorkInfoAttachment2OrigSize


WorkInfoAttachment3Data


WorkInfoAttachment3Name


WorkInfoAttachment3OrigSize


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