This documentation supports the 21.3 version of BMC Helix ITSM: Service Desk.

To view an earlier version, select the version from the Product version menu.

Known Error SOAP web services

You can use the interface forms to create and modify known error records. You can also create a work information entry when creating or modifying a known error record. Successfully creating a known error entry through web services returns the newly created known error ID.

See the following topics for detailed information about the individual services and functions:

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