This documentation supports the 21.3 version of BMC Helix ITSM: Service Desk.

To view an earlier version, select the version from the Product version menu.

Incident Management SOAP web services

You use the interface forms in Incident Management to:

  • Create or modify an incident
  • Query an incident or a list of incidents

When creating an incident, if necessary, you can associate the incident to an existing CI and create a work information entry. You can also create a work information entry during an incident modification. The interface forms are as follows:

  • Service Interface form
    The following web service functions are available for Incident Management:
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