Incident and Problem Management KPIs
This topic lists the Incident Management and Problem Management key performance indicators.
Incident Management KPIs
KPI name | Description of graph content |
---|---|
Incidents Resolved |
|
Rejected Solutions |
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Incident Backlog | The number of incident requests that do not yet have their Status field set to Resolved, Closed, or Canceled. |
Service Desk Resolutions |
|
Problem Management KPIs
KPI name | Description of graph content |
---|---|
Incidents Reported | The number of registered incident requests with the Service Type set to User Service Restoration or Infrastructure Restoration. |
Problem Backlog | The total number of problem investigations that do not have their Status field set to Closed. |
Problem Management Activity |
|
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