Release notes and notices
Learn what’s new or changed for Remedy Service Desk 20.02 release, including new features, urgent issues, documentation updates, and fixes or patches.
The feature enhancements delivered in 19.11 BMC Helix ITSM (SaaS-only) release are also available in the Remedy 20.02 release.
This section only includes information about changes since the most recent release of Remedy Service Desk. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 9.0, review the release notes for versions 9.1, 18.05, 18.08, 19.02, 19.08, and 19.11.
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|October 6, 2020||20.02.02: Patch 2 for version 20.02||This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator).|
|August 28, 2020||Patch 1 for version 20.02|
is available. You must directly upgrade from version 20.02 to Patch 2 (20.02.02) of Remedy IT Service Management Suite.
This patch release is only for the Remedy platform components (Remedy AR System Server, BMC CMDB, and Atrium Integrator) and includes updates to replace the Flash-based capabilities in the Remedy ITSM suite.
|February 21, 2020||20.02 enhancements|
Enhancements to Remedy Service Desk are:
For the Remedy IT Service Management Suite enhancements, see .