This documentation supports the 19.11 version of BMC Remedy Single Sign-On, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Performing the installation

After you complete the preparing for installation tasks, you can install Remedy Single Sign-On. Use one of the available methods to install Remedy SSO:

Best practice

We recommend that you use the installation wizard to install Remedy SSO.

Installation methodReference

(Recommended) Use a standard installation wizard available with the installation package. 

Installing Remedy SSO by using the installation wizard

Create the options.txt file, and run the installer from the command line. 

Installing Remedy SSO by using the silent mode

Run scripts to install and configure the server and database for Remedy SSO.

Manually installing Remedy SSO


To perform a fresh installation on a server that already has Remedy SSO, you must uninstall the existing instance of Remedy SSO.

You can upgrade Remedy SSO if a version to be installed is later than the already installed version.

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