This documentation supports the 19.11 version of BMC Remedy Single Sign-On, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Installing

After you complete the tasks to plan the installation of Remedy Single Sign-On, perform the following tasks to install Remedy SSO:

Task

Action

Reference

1

Before installing Remedy SSO, download the installation files and document your installation values, such as the database name and type.

Preparing for installation
2

Install Remedy SSO by using one of the available installation methods:

  • Install Remedy SSO by using the installation wizard
  • Install Remedy SSO silently
  • Install Remedy SSOby manually running the installation scripts
Performing the installation
3

Verify that the installation is successful by logging in to Remedy SSO Admin Console.

Verifying the installation
4

(Recommended) When you install Remedy Single Sign-On server, the database password is encrypted with a hard coded key.

Best Practice

For security reasons, we recommend that you re-encrypt the database password with a new key after you perform a fresh installation of Remedy SSO.

Configuring after installation
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