|LDAP server information
The IP address or host name of the LDAP sever.
To use SASL, enter the host name (not the domain name).
If you have LDAP failover configuration, add several LDAP server hosts. This will help to handle a situation when one of the servers is down, and the other server is up and running. If the connection to the first server fails, Remedy SSO will automatically redirect the request to another server.
|Port number of the LDAP server.
|Use TLS connection
|To enable TLS communication with the LDAP server, select this check box.
|User information If you plan to use SASL authentication with the LDAP server, you do not need to specify the following fields:
Type the distinguished name (DN) of an LDAP user.
This is the bind distinguished name for querying LDAP, and hence this account must have privileges to search the directory.
Enter the password of the LDAP user with the Bind DN.
|Users Base DN
Starting location within the LDAP directory for performing user searches.
The search DNs should be as specific as possible for performance reasons. The depth of the search that is performed can be configured. If an object search is specified, then the Base DN should be the DN of the node containing the users.
|Server search and filtering options
|The page size of the LDAP server. By default, this value is set to 2000 entries. If your LDAP server is configured to return less than 2000 entries, you need to modify this value accordingly.
|Enable Group Retrieval
EnablesRemedy SSO to retrieve the groups list of an authenticated user as a part of the login process. Groups retrieval might be required by applications such as TrueSight Orchestration (formerly BMC Atrium Orchestrator) to support Remedy SSOauthorization.
|Specify the scope for search by selecting one of the available options.
|LDAP Filter preset
Select a preset to fill the LDAP filters with predefined values for the most common LDAP implementations.
To search within nested groups, select AD Hierarchical. You can clear the filters, and type queries for User Authentication and Group Support fields.
- Active Directory
- AD Hierarchical
Select to enable SASL.
Note that if you select Use SASL as the first field, after switching to the Authentication window (omitting all other fields), the fields Bind DN, Bind Password, and Users Base DN are disabled.
Additionally, if Bind DN and Users Base DN are disabled, then you must manually populate the User Search Filter and Get All Users Filter filters, and do not use the Preset button.
If you click the Preset button, the fields Bind DN and Bind Password are enabled and are marked as required.
Select a SASL authentication method.
|Quality of Protection
|Specify the integrity and privacy protection that SASL mechanism should support.
- Authentication only
- Authentication with integration protection
- Authentication with integrity and privacy protection
|User Search Filter
Enter the LDAP query to search for the user to be authenticated and if found to display the user's distinguished name.
User is specified by
$USER$ macro, for example -
Enter the attribute to be used as a user name. It will be later provided as a user's name to the integrated systems with Remedy SSO.
This field is not displayed if selected the Use SASL check box.
|Get All Users Filter
Enter the LDAP query to display all LDAP users.
The filter can be used by integrated application for administration purposes to browse all users in LDAP to be considered as authorization subjects.
|Users of Group Filter
Enter the LDAP query to return the groups list for a particular group.
The group is specified by the
Groups information can be used by an integrated application for administration and authorization purposes.
|Groups Base DN
Enter a Base DN for a group search.
If you do not specify any value, users Base DN is used.
|Group Search Filter
Enter the LDAP query to display the list of all groups.
The filter can be used by an integrated application for administration purposes to browse all groups to be considered as authorization subjects.
|Group Name Attribute
Enter the attribute to be used as group name.
|Groups of User Filter
In this field, enter the LDAP query to return the list of groups for a particular user.
The user is specified by the
The value that you specify in this field can be used by an integrated application for administration purposes, such as browsing for groups of a particular user.