This documentation supports the 19.02 version of Remedy Single Sign-On.

To view an earlier version, select the version from the Product version menu.

Enabling AR authentication for bypassing other authentication methods

As a Remedy Single Sign-On administrator, you can enable AR authentication to bypass other authentication methods configured for a realm. This feature might be useful to you if you want to provide an ability for administrator users to bypass the primary authentication (for example, SAML), and log in to applications protected by Remedy SSO via AR authentication.

Before you begin

Ensure that you have obtained the following information from the Remedy AR System administrator:

  • Host name of the server where Remedy AR System is installed.
  • Port number of the Remedy AR System.

To enable bypassing AR System authentication

  1. Click Test to verify the connection works.

When you have enabled AR authentication for bypassing other authentication methods, to get authenticated against AR System, end users can log in to their applications by using the following URL: http://<host_name>:<port_number>/rsso/start?bypass-auth=true&tenant=&goto=<application_url>, where <application_url> is the URL of the application that the users want to access. Example of <application_url>: http://clm-aus-012345.bmc.com:6789/dwp/ for BMC Helix Digital Workplace. Each application has own URL. 

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Comments

  1. Jan Sierens

    Where is the AR tab? I don't see any.

    May 27, 2019 10:05
    1. Olga Kutetska

      Hello! 

      We are sorry for the late reply. This doc has been updated recently to make it more clear. 

      If you selected any Authentication type, except AR and Local, the Enable AR authentication for bypass option appeared to you, and another AR sub-tab appeared next to the Certificate tab.

      Jul 03, 2019 10:55