This documentation supports the 21.3 version of BMC Helix Single Sign-On.

To view an earlier version, select the version from the Product version menu.


Use the information in this section to understand the primary milestones for getting familiar with the BMC Helix Single Sign-On (BMC Helix SSO) product documentation.

Quick overview

BMC Helix SSO is an authentication system for a multi software environment that enables end users to present credentials for authentication only once. After BMC Helix SSO authenticates the end users, the end users are automatically authenticated to other applications protected by BMC Helix SSO and are not required to provide the credentials again. The following screenshot displays an example of a BMC Helix SSO start page:

For the description of the BMC Helix SSO components, see BMC Helix SSO architecture.

The following table lists the authentication methods that you can use to authenticate end users for applications integrated with BMC Helix SSO:

Authentication methodDescription

Remedy Action Request System (AR)

AR authentication

SAML 2.0

SAML 2.0 authentication


Configuring LDAP authentication
KerberosKerberos authentication


Configuring certificate-based authentication

Local (BMC Helix SSO server)

Configuring Local authentication

OAuth 2.0

OAuth 2.0 authorization

OpenID Connect

OpenID Connect authentication



The following video provides an overview of the BMC Helix SSO authentication process and integration with other BMC products.


The video shows an older version of BMC Helix SSO. Although there might be minor changes in the user interface, the overall functionality remains the same.

User roles and responsibilities

The following table displays user roles that are involved in performing different tasks in BMC Helix SSO. It also provides the BMC Helix SSO documentation branches that help administrators to plan, install, and administer the product:


Solution architect

Release notes and notices

Getting started


Solution deployer

SaaS administrator

Release notes and notices



(Available only if BMC Helix SSO is multitenant) Tenant administrator

Release notes and notices



Identity provider administrator
  • Configures an identity provider to create a service account for BMC Helix SSO
  • Provides the service account information to a BMC Helix SSO administrator



Additional resources

BMC recommends that you use interactive self-help that guides you through the BMC Helix SSO Admin Console. You can select any of the available options and follow the steps displayed on the screen:

You can download an Adobe Acrobat PDF of this documentation from the PDFs page.

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